Social media is the new megaphone Customer service, at both extremes, is like handing someone a megaphone for your business. As human beings, we love to tell stories about either the great service, or the poor service, we have received. Everything in the middle, that simply meets our expectations, seems to get lost in the…
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Why I gave my competition a gift
Sometimes it’s nice to give your competition a gift No question about it, turning down business is hard, especially in today’s environment. The very idea might seem counter-intuitive. It’s taken a number of years, plenty of dollars, and a few clicks on my personal odometer to get to the point where I understand not only…
Sowing seeds of hope
Anna and Debbie put together some personal kits for the people of Haiti Try as I may, I simply cannot imagine what it must have been like. I’ve been without a home before, but I always found shelter. We lived through hurricane Fran in 1996 and were without power, but still had food, clean clothes…
What did you see in 2009?
2009 was a tough year for lots of folks. And unless you are living on Wall Street, where tax payer funded bonuses will hit eight figures this year, you might be feeling a bit somber about 2010. I believe there is a better way to look back at last year.
Do your homework
Did you do your homework? Someday, I hope that Anna will thank me. It’ll probably take her a while to understand, but the lessons and lectures on homework and discipline I seem to dole out on a regular basis will pay off for her in the future. Like any athlete that expects to reach the…